Accessibility statement for the Child Maintenance Service
This service is part of the wider GOV.UK website. There’s a separate accessibility statement for the main GOV.UK website.
This statement applies to the Apply for help arranging child maintenance service and the Respond to a child maintenance application service, available at https://child-maintenance.service.gov.uk/apply/ and https://child-maintenance.service.gov.uk/apply/respond-to-a-child-maintenance-application.
Using this service
This service is run by the Department for Work and Pensions (DWP). We want as many people as possible to be able to use this service. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- get from the start of the service to the end using just a keyboard
- get from the start of the service to the end using speech recognition software
- listen to the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the text in the service as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
Feedback and contact information
If you have difficulty using this service, contact us:
Child Maintenance Service (England, Scotland and Wales)
Telephone: 0800 141 2360
Monday to Friday, 8:00am to 4:00pm (excluding bank holidays)
Relay UK: 18001 0800 141 2360
Monday to Friday, 8:00am to 8:00pm (excluding bank holidays)
Calls to the Child Maintenance Service are free from landlines and mobiles
Child Maintenance Choices (Northern Ireland)
Telephone: 0800 028 7439
Monday to Friday, 9:30am to 3:30pm (excluding bank holidays)
Relay UK: 18001 0800 028 7439
Monday to Friday, 8:00am to 8:00pm (excluding bank holidays)
Calls to the Child Maintenance Choices are free from landlines and mobiles
If you use British or Irish sign language
Check if you can use the video sign language relay service
Video relay service for British Sign Language (BSL) users
Monday to Friday, 9:30am to 3:30pm (excluding bank holidays)
As part of providing this service, we may need to send you messages or documents. We’ll ask you how you want us to send messages or documents to you, but contact us if you need them in a different format. For example large print, audio recording or braille.
Reporting accessibility problems with this service
We’re always looking to improve the accessibility of this service. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, email us:
apply.childmaintenance@dwp.gov.uk
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
If you are in Northern Ireland, contact the Equalities Commission for Northern Ireland (ECNI).
Technical information about this website’s accessibility
The Department of Work and Pensions (DWP) is committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.
Preparation of this accessibility statement
This statement was prepared on 10/07/2024. It was last reviewed on 10/07/2024.
This website was last tested on 10/07/2024. The test was carried out by the Digital Accessibility Centre and checked for compliance with WCAG 2.2AA.