Using this website

This website is run by the Department for Work and Pensions (DWP). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

What to do if you can’t access parts of this website

Our agents can help you to use this service.

Child Maintenance Service (England, Scotland and Wales)

Telephone: 0800 171 2345

Relay UK: 18001 0800 171 2345

Monday to Friday, 8:00am to 4:00pm (excluding bank holidays)

Calls to the Child Maintenance Service are free from landlines and mobiles.

Child Maintenance Service (Northern Ireland)

Telephone: 0800 232 1956

Relay UK: 18001 0800 232 1956

Monday to Friday, 9.30am to 3.30pm (excluding bank holidays) Calls to the Child Maintenance Service are free from landlines and mobiles

If you use British or Irish sign language

Check if you can use the video sign language relay service

Video relay service for British Sign Language (BSL) users

Video relay service for Irish Sign Language (ISL) users

Monday to Friday, 9:30am to 3:30pm (excluding bank holidays)

We’ll consider your request and get back to you in 24 hours.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, email us:


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The DWP is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Known issues

Users are not always notified when a conditionally revealed question is shown or hidden. This fails WCAG 2.1 success criterion 4.1.2 Name, Role, Value.

However, we found that screen reader users did not have difficulty answering a conditionally revealed question - as long it’s kept simple. Users we tested with did get confused when complicated questions were conditionally revealed to them, particularly questions with more than one part.

We’ll keep looking for opportunities to learn more about how conditionally revealed questions be used in services

How we tested this website

This website was last tested on 05/11/2021. The test was carried out by the Digital Accessibility Centre and checked for compliance with WCAG 2.1AA.

This statement was prepared on 08/11/2021.