Details about cookies on this service

We need to use some essential cookies to make the 'Get help arranging child maintenance' website work.

If your cookies are switched off

You will see an error message when you try to use the website if your cookies are disabled.

How to turn cookies on depends on the browser you are using :opens in a new tab and how up to date it is.

Find out how to change your settings for the most popular browsers, including:

Find out how to manage cookies :opens in a new tab for other browsers.

Cookies that measure website use

We use Google Analytics software to collect information about how you use the website. We use this information to improve this website.

We do not allow Google to use or share the data about how you use this site.

Google analytics cookies collect and store information about:

  • the page you visit - what you click on when using the website
  • how long you spend on each page
  • how you got to the website
Google analytics cookies
Name Purpose Expires
_ga Counts how many people visit the website by tracking if you’ve visited before. 60 minutes or when you close your browser
_gat_* Used to count how many pages are viewed and how often. 10 minutes
_gid Counts how many people visit the website by tracking if you’ve visited before. 24 hours

Cookies that help performance

We use some cookies to help make sure this website works consistently for everyone.

Amazon Web Services
Name Purpose Expires
AWSALB Cookies help us to allocate server traffic to make the user experience as smooth as possible. 1 day
AWSALBCORS Cookies help us to allocate server traffic to make the user experience as smooth as possible. 1 day

Cookies that help keep your information secure

We use session cookies to keep your information secure as you move back and forward through the website.

These cookies are automatically removed from your computer when you complete your application or if you:

  • don’t do anything for 20 minutes
  • close your browser
  • switch off your computer
Security cookies
Name Purpose Expires
cmgGHACMSessionId To remember where you are in the application and your previous answers so you can move back and forward through the website. 90 minutes

Analytics consent

You will see a banner when you visit this website inviting you to accept or reject cookies. We’ll set a cookie to store your settings.

Service cookies
Name Purpose Expires
DWP_ANALYTICS_COOKIE This records your cookie preference for Google Analytics 1 year

Webchat

When you click on our assisted digital Webchat option for live support, we’ll set the following cookies to store your settings and idenfify your chat session.

Service cookies
Name Purpose Expires
<deployment-id>.genesys.widgets.webchat.metaData Anonymous chat widget usage metrics Session / Max 1 day
<deployment-id>._genesys.widgets.webchat.state.index Chat widget state version, incremented during each state change Session / Max 1 day
<deployment-id>._genesys.widgets.webchat.state.ping Last time the chat server communicated with your browser Session / Max 1 day
<deployment-id>._genesys.widgets.webchat.state.session Used to reconnect to your chat session as you navigate the site Session / Max 1 day
<deployment-id>._genesys.widgets.webchat.state.keys Used to reconnect to your chat session as you navigate the site Session / Max 1 day
<deployment-id>.._genesys.widgets.app.autoLoadList Stores which widget components have been loaded Session / Max 1 day
<deployment-id>.._genesys.widgets.webchat.state.open Whether the webchat widget is currently open or closed Session / Max 1 day
_genesys.widgets.inFocus Whether the widget has focus Local Storage
Widgets.ready Whether the widget components are ready to use Session
Analytics cookies
Name Purpose Expires
<deployment-id>.genesys.widgets.webchat.metaData This records anonymised chat widget usage metrics 1 day
cmg-webchat-opened-on This anonymously stores the page the webchat was initially opened on, to help us in improving our site. 1 day