Details about cookies on this service
We need to use some essential cookies to make the 'Get help arranging child maintenance' website work.
If your cookies are switched off
You will see an error message when you try to use the website if your cookies are disabled.
How to turn cookies on depends on the browser you are using :opens in a new tab and how up to date it is.
Find out how to change your settings for the most popular browsers, including:
- Internet Explorer :opens in a new tab
- Mozilla Firefox :opens in a new tab
- Google Chrome :opens in a new tab
- Safari :opens in a new tab, commonly used on iPads, iPhones and other Apple computers
Find out how to manage cookies :opens in a new tab for other browsers.
Cookies that measure website use
We use Google Analytics software to collect information about how you use the website. We use this information to improve this website.
We do not allow Google to use or share the data about how you use this site.
Google analytics cookies collect and store information about:
- the page you visit - what you click on when using the website
- how long you spend on each page
- how you got to the website
| Name | Purpose | Expires |
|---|---|---|
| _ga | Counts how many people visit the website by tracking if you’ve visited before. | 60 minutes or when you close your browser |
| _gat_* | Used to count how many pages are viewed and how often. | 10 minutes |
| _gid | Counts how many people visit the website by tracking if you’ve visited before. | 24 hours |
Cookies that help performance
We use some cookies to help make sure this website works consistently for everyone.
| Name | Purpose | Expires |
|---|---|---|
| AWSALB | Cookies help us to allocate server traffic to make the user experience as smooth as possible. | 1 day |
| AWSALBCORS | Cookies help us to allocate server traffic to make the user experience as smooth as possible. | 1 day |
Cookies that help keep your information secure
We use session cookies to keep your information secure as you move back and forward through the website.
These cookies are automatically removed from your computer when you complete your application or if you:
- don’t do anything for 20 minutes
- close your browser
- switch off your computer
| Name | Purpose | Expires |
|---|---|---|
| cmgGHACMSessionId | To remember where you are in the application and your previous answers so you can move back and forward through the website. | 90 minutes |
Analytics consent
You will see a banner when you visit this website inviting you to accept or reject cookies. We’ll set a cookie to store your settings.
| Name | Purpose | Expires |
|---|---|---|
| DWP_ANALYTICS_COOKIE | This records your cookie preference for Google Analytics | 1 year |
Webchat
When you click on our assisted digital Webchat option for live support, we’ll set the following cookies to store your settings and idenfify your chat session.
| Name | Purpose | Expires |
|---|---|---|
| <deployment-id>.genesys.widgets.webchat.metaData | Anonymous chat widget usage metrics | Session / Max 1 day |
| <deployment-id>._genesys.widgets.webchat.state.index | Chat widget state version, incremented during each state change | Session / Max 1 day |
| <deployment-id>._genesys.widgets.webchat.state.ping | Last time the chat server communicated with your browser | Session / Max 1 day |
| <deployment-id>._genesys.widgets.webchat.state.session | Used to reconnect to your chat session as you navigate the site | Session / Max 1 day |
| <deployment-id>._genesys.widgets.webchat.state.keys | Used to reconnect to your chat session as you navigate the site | Session / Max 1 day |
| <deployment-id>.._genesys.widgets.app.autoLoadList | Stores which widget components have been loaded | Session / Max 1 day |
| <deployment-id>.._genesys.widgets.webchat.state.open | Whether the webchat widget is currently open or closed | Session / Max 1 day |
| _genesys.widgets.inFocus | Whether the widget has focus | Local Storage |
| Widgets.ready | Whether the widget components are ready to use | Session |
| Name | Purpose | Expires |
|---|---|---|
| <deployment-id>.genesys.widgets.webchat.metaData | This records anonymised chat widget usage metrics | 1 day |
| cmg-webchat-opened-on | This anonymously stores the page the webchat was initially opened on, to help us in improving our site. | 1 day |